{"product_id":"a-practical-guide-to-call-center-technology-select-the-right-systems-for-total-customer-satisfaction-paperback-1","title":"A Practical Guide to Call Center Technology: Select the Right Systems for Total Customer Satisfaction - Paperback","description":"\u003cdiv\u003e\u003cp style=\"text-align: right;\"\u003e\u003ca href=\"https:\/\/reportcopyrightinfringement.com\/\" target=\"_blank\" rel=\"nofollow\"\u003e\u003cb\u003eReport copyright infringement\u003c\/b\u003e\u003c\/a\u003e\u003c\/p\u003e\u003c\/div\u003e\u003cp\u003eby \u003cb\u003eAndrew Waite\u003c\/b\u003e (Author)\u003c\/p\u003e\u003cp\u003eGet the most out of ACDs (automatic call distributors) and other complex systems in order to boost customer satisfaction and increase sales Includes three ready to use RFPs (request for proposals) for buying an ACD, computer telephony system, or recording\u003c\/p\u003e\u003ch3\u003eAuthor Biography\u003c\/h3\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eAndrew Waite\u003c\/strong\u003e is a writer, speaker, and consultant on call centers. Andrew founded Inbound\/Outbound Magazine, which later became Call Center Magazine. He has over 25 years of call center experience. He lives in Phoenix, Arizona.\u003c\/p\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eNumber of Pages:\u003c\/strong\u003e 504\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e 1.14 x 9.07 x 6 IN\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003ePublication Date:\u003c\/strong\u003e November 30, 2009\u003c\/div\u003e\n            ","brand":"BooksCloud","offers":[{"title":"Default Title","offer_id":47203184541945,"sku":"9781578200948","price":108.52,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0789\/2782\/3097\/files\/UkN3RmFETmpObkwyRHM3TDFVbm1NUT09_5ef0b91c-c560-4f1b-9337-c0e8f4cd02ac.webp?v=1768004064","url":"https:\/\/bookscloud.io\/products\/a-practical-guide-to-call-center-technology-select-the-right-systems-for-total-customer-satisfaction-paperback-1","provider":"BooksCloud Book Dropshipping","version":"1.0","type":"link"}