{"product_id":"completely-satisfied-paperback-1","title":"Completely Satisfied - Paperback","description":"\u003cdiv\u003e\u003cp style=\"text-align: right;\"\u003e\u003ca href=\"https:\/\/reportcopyrightinfringement.com\/\" target=\"_blank\" rel=\"nofollow\"\u003e\u003cb\u003eReport copyright infringement\u003c\/b\u003e\u003c\/a\u003e\u003c\/p\u003e\u003c\/div\u003e\u003cp\u003eby \u003cb\u003eHank Marquis\u003c\/b\u003e (Author)\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eYou want to deliver an excellent digital workplace experience--but how? Forget everything you thought you knew about IT satisfaction. Completely satisfying your digital employees isn't a matter of more surveys, comparing yourself to what you see on the Internet, or trying to delight them.\u003c\/p\u003e\u003cp\u003e \u003c\/p\u003e\u003cp\u003eSo what is it, then? Hank Marquis, IT satisfaction and quality of experience guru and IT tech exec, will enlighten you.\u003c\/p\u003e\u003cp\u003e \u003c\/p\u003e\u003cp\u003eHis new book, \u003cem\u003eCompletely Satisfied\u003c\/em\u003e, shows you how to find your IT solutions' \"experience sweet spot\" and deliver that IT experience to those who need it. Having spent years as an IT executive (in IT C-level roles) and a consultant (helping hundreds of IT leaders), Marquis speaks with authority about leading with satisfaction to improve digital employee IT experiences.\u003c\/p\u003e\u003cp\u003e \u003c\/p\u003e\u003cp\u003eSprinkled with witty anecdotes and illuminating IT case studies, Marquis' book is as entertaining as it is enlightening. Among the invaluable lessons you'll learn are the following: \u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eThe Five Components of IT Satisfaction\u003c\/li\u003e\n\u003cli\u003eHow to solve your IT satisfaction problems once and for all\u003c\/li\u003e\n\u003cli\u003eHow to choose the best service levels for solutions and workgroups\u003c\/li\u003e\n\u003cli\u003eHow to use three distinct experience zones to your advantage\u003c\/li\u003e\n\u003cli\u003eHow to leverage dissatisfaction to understand what changes are essential to make right now and why\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003eWhether you're an IT or HR leader, entrepreneur, marketer, or business executive struggling to increase employee satisfaction, and customer loyalty, improve retention, and lower costs, Marquis' insights will help you find IT satisfaction so your employees and customers can too.\u003c\/p\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eNumber of Pages:\u003c\/strong\u003e 280\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e 0.63 x 8.5 x 5.5 IN\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003ePublication Date:\u003c\/strong\u003e September 01, 2023\u003c\/div\u003e\n            ","brand":"BooksCloud","offers":[{"title":"Default Title","offer_id":47206400655609,"sku":"9798223594765","price":22.95,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0789\/2782\/3097\/files\/rQr7bip2Yy9798223594765_290a7d45-6f60-4ea6-a3fb-078f95d917ec.webp?v=1768036522","url":"https:\/\/bookscloud.io\/products\/completely-satisfied-paperback-1","provider":"BooksCloud Book Dropshipping","version":"1.0","type":"link"}