{"product_id":"how-knowledge-workers-get-things-done-real-world-adaptive-case-management-paperback","title":"How Knowledge Workers Get Things Done: Real-World Adaptive Case Management - Paperback","description":"\u003cdiv\u003e\u003cp style=\"text-align: right;\"\u003e\u003ca href=\"https:\/\/reportcopyrightinfringement.com\/\" target=\"_blank\" rel=\"nofollow\"\u003e\u003cb\u003eReport copyright infringement\u003c\/b\u003e\u003c\/a\u003e\u003c\/p\u003e\u003c\/div\u003e\u003cp\u003eby \u003cb\u003eNathaniel Palmer\u003c\/b\u003e (Author), \u003cb\u003eMax J. Pucher\u003c\/b\u003e (Author), \u003cb\u003eConnie Moore\u003c\/b\u003e (Introduction by)\u003c\/p\u003e\u003cp\u003eHighly predictable work is easy to support using traditional programming techniques, while unpredictable work cannot be accurately scripted in advance, and thus requires the involvement of the knowledge workers themselves. \u003c\/p\u003e\u003cp\u003e The core element of Adaptive Case Management (ACM) is the support for real-time decision-making by knowledge workers.\u003c\/p\u003e\u003cp\u003e \u003ci\u003eHow Knowledge Workers Get Things Done \u003c\/i\u003edescribes the work of managers, decision makers, executives, doctors, lawyers, campaign managers, emergency responders, strategist, and many others who have to think for a living. These are people who figure out what needs to be done, at the same time that they do it, and there is a new approach to support this presents the logical starting point for understanding how to take advantage of ACM. \u003c\/p\u003e\u003cp\u003e Keith Swenson points out, \"We are seeing a fundamental shift in our workforce, and in the ways they need to be managed. Not only are companies engaging their customers in new ways, but managers are engaging workers in similarly transformed ways.\"\u003c\/p\u003e\u003cp\u003e In award-winning case studies covering industries as a diverse as law enforcement, transportation, insurance, banking, state services, and healthcare, you will find instructive examples for how to transform your own organization.\u003c\/p\u003e\u003cp\u003e This important book follows the ground-breaking ACM publications, Taming the Unpredictable and Mastering the Unpredictable and provides important papers by thought-leaders in this field, together with practical examples, detailed ACM case studies and product reviews.\u003c\/p\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eNumber of Pages:\u003c\/strong\u003e 234\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e 0.49 x 10 x 7.01 IN\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003ePublication Date:\u003c\/strong\u003e September 29, 2012\u003c\/div\u003e\n            ","brand":"BooksCloud","offers":[{"title":"Default Title","offer_id":48288703283449,"sku":"9780984976447","price":33.68,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0789\/2782\/3097\/files\/xozeNGwNbD9780984976447.webp?v=1776247967","url":"https:\/\/bookscloud.io\/products\/how-knowledge-workers-get-things-done-real-world-adaptive-case-management-paperback","provider":"BooksCloud Book Dropshipping","version":"1.0","type":"link"}