{"product_id":"leading-high-performing-contact-centers-and-teams-paperback","title":"Leading High Performing Contact Centers and Teams - Paperback","description":"\u003cdiv\u003e\u003cp style=\"text-align: right;\"\u003e\u003ca href=\"https:\/\/reportcopyrightinfringement.com\/\" target=\"_blank\" rel=\"nofollow\"\u003e\u003cb\u003eReport copyright infringement\u003c\/b\u003e\u003c\/a\u003e\u003c\/p\u003e\u003c\/div\u003e\u003cp\u003eby \u003cb\u003eShuping England\u003c\/b\u003e (Author)\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003e76% of customers will be loyal to a brand if they feel heard and appreciated. This is one of many reasons why you need a well-led contact center!\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003eThe fact is that no business can maintain consistent profits and growth without a highly effective and productive team. It just won't work. Your customers need to feel like they're interacting with empathetic and real people, rather than a soulless brand.\u003c\/p\u003e\u003cp\u003eBut for any team to succeed, its leader must be capable and informed. They can't just wing it or try to bend team members to their will.\u003c\/p\u003e\u003cp\u003eSo, how do you make sure your team is developed and motivated enough to keep clients happy while meeting all the KPIs and performance metrics? \u003cstrong\u003eAll the answers are in this book.\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003eLearn about various effective leadership and management styles, strategies, and the correct recruitment approaches for your team in this book.\u003c\/p\u003e\u003cp\u003eInside \u003cem\u003eLeading a High Performing Contact Centers and Teams\u003c\/em\u003e, you'll find answers to such questions as: \u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eHow can I strike a balance between empathy and getting results?\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003eHow can I effectively manage a remote team?\u003c\/p\u003e\u003cp\u003eWhat are the factors that influence recruitment?\u003c\/p\u003e\u003cp\u003eWhy is emotional intelligence important?\u003c\/p\u003e\u003cp\u003eWhat is change management and performance management?\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eHow can I tell that my leadership style and strategy are working?\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eAnd so much more!\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003eThis is an engaging and insightful book for the modern leader who just wants the best for their team, business, and customers.\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eIf this is you, hurry now and get this book!\u003c\/strong\u003e\u003c\/p\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eNumber of Pages:\u003c\/strong\u003e 146\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e 0.31 x 8.5 x 5.5 IN\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003ePublication Date:\u003c\/strong\u003e January 03, 2023\u003c\/div\u003e\n            ","brand":"BooksCloud","offers":[{"title":"Default Title","offer_id":47202189410553,"sku":"9798215367582","price":12.94,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0789\/2782\/3097\/files\/WEtxRmtCdy90bC9uQzNMTjd6eE5VZz09.webp?v=1767991280","url":"https:\/\/bookscloud.io\/products\/leading-high-performing-contact-centers-and-teams-paperback","provider":"BooksCloud Book Dropshipping","version":"1.0","type":"link"}