{"product_id":"making-it-lean-applying-lean-practices-to-the-work-of-it-paperback","title":"Making It Lean: Applying Lean Practices to the Work of It - Paperback","description":"\u003cdiv\u003e\u003cp style=\"text-align: right;\"\u003e\u003ca href=\"https:\/\/reportcopyrightinfringement.com\/\" target=\"_blank\" rel=\"nofollow\"\u003e\u003cb\u003eReport copyright infringement\u003c\/b\u003e\u003c\/a\u003e\u003c\/p\u003e\u003c\/div\u003e\u003cp\u003eby \u003cb\u003eHoward Williams\u003c\/b\u003e (Author), \u003cb\u003eRebecca Duray\u003c\/b\u003e (Author)\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eMaking IT Lean: Applying Lean Practices to the Work of IT\u003c\/strong\u003e presents Lean concepts and techniques for improving processes and eliminating waste in IT operations and IT Service Management, in a manner that is easy to understand. The authors provide a context for discussing several areas of application within this domain, allowing you to quickly gain insight into IT processes and Lean principles. \u003c\/p\u003e\u003cp\u003e\u003c\/p\u003eThe text reviews IT Service Management, with reference to the IT Infrastructure Library (ITIL(R)) as a framework for best practices--explaining how to use it to accommodate Lean processes and operations. Filled with straightforward examples, it provides enough modeling tools so you can start your Lean journey right away. Examining the work of IT from an IT practitioner perspective, the book includes coverage of: \u003cul\u003e \u003cem\u003e \u003cp\u003e \u003c\/p\u003e \u003cli\u003eThe OM Perspective--\u003c\/li\u003e\u003c\/em\u003econsiders the work of IT from an Operations Management (OM) perspective, showing how many of the concepts that have been successfully applied within manufacturing can be applied to IT \u003cli\u003e \u003cem\u003eThe Lean Improvement Model\u003c\/em\u003e--explains Lean concepts and practices and details the authors' Lean improvement model\u003c\/li\u003e \u003cli\u003e \u003cem\u003eLean Problem-Solving (Identifying and Understanding Problems)\u003c\/em\u003e--considers operational work in IT and explains how to apply Lean practices related to problem identification and root cause analysis\u003c\/li\u003e \u003cli\u003e \u003cem\u003eLean Problem-Solving (Identifying and Managing Solutions)\u003c\/em\u003e--describes how to use good problem identification as the basis for identifying the right solutions\u003c\/li\u003e \u003cli\u003e \u003cem\u003eLean IT Service Management\u003c\/em\u003e--examines IT work from an IT Service Management perspective, using the ITIL(R) framework as a guide\u003c\/li\u003e \u003cli\u003e \u003cem\u003eImplementing and Sustaining Lean IT Improvements\u003c\/em\u003e--explains how to implement and sustain Lean IT improvements\u003c\/li\u003e \u003c\/ul\u003e\u003cp\u003eThroughout the book, the authors use a simple model for Lean Improvement as the framework for communicating practical guidance on identifying and understanding problems, as well as identifying, implementing, managing, and improving solutions. Emphasizing alignment with core Lean concepts, such as A3 Thinking and Plan Do Check Act, it introduces concepts in a manner that allows you to take away small bits at a time and immediately apply them in your IT operations. Exploring the notion that any IT organization can benefit from the application of Lean, the text supplies you with virtually limitless opportunities for improvement in your IT organization.\u003c\/p\u003e\u003ch3\u003eAuthor Biography\u003c\/h3\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eHoward Williams\u003c\/strong\u003e is an IT Service Management Consultant in Microsoft's Consulting Services organization, with several years of experience designing and implementing ITSM solutions for a diverse customer population. He is an ITIL(R) Expert (V3), and has an MBA in Operations Management from the University of Colorado at Colorado Springs.\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eRebecca Duray\u003c\/strong\u003e is a Professor and Associate Dean for Academic Programs at the University of Colorado at Colorado Springs College of Business. Professor Duray received her Ph.D. from The Ohio State University and her B.S. and M.B.A from Case Western Reserve University. Her research interests are in the strategic use of operations, mass customization, and Lean Information systems. Prior to obtaining her Ph.D., Professor Duray was a management consultant for various firms including Price Waterhouse and A.T. Kearney focusing on operations and systems issues.\u003c\/p\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eNumber of Pages:\u003c\/strong\u003e 232\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e 0.7 x 9.9 x 7 IN\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eIllustrated:\u003c\/strong\u003e Yes\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003ePublication Date:\u003c\/strong\u003e November 20, 2012\u003c\/div\u003e\n            ","brand":"BooksCloud","offers":[{"title":"Default Title","offer_id":47202594259193,"sku":"9781439876022","price":126.34,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0789\/2782\/3097\/files\/RmsxK2kvdjZ5NHBEZ0tMQnMwYkIwUT09.webp?v=1767996982","url":"https:\/\/bookscloud.io\/products\/making-it-lean-applying-lean-practices-to-the-work-of-it-paperback","provider":"BooksCloud Book Dropshipping","version":"1.0","type":"link"}