{"product_id":"plunketts-procedures-for-the-canadian-medical-administrative-assistant-paperback","title":"Plunkett's Procedures for the Canadian Medical Administrative Assistant - Paperback","description":"\u003cdiv\u003e\u003cp style=\"text-align: right;\"\u003e\u003ca href=\"https:\/\/reportcopyrightinfringement.com\/\" target=\"_blank\" rel=\"nofollow\"\u003e\u003cb\u003eReport copyright infringement\u003c\/b\u003e\u003c\/a\u003e\u003c\/p\u003e\u003c\/div\u003e\u003cp\u003eby \u003cb\u003eHeather D. Ramsay\u003c\/b\u003e (Author), \u003cb\u003eMarie Rutherford\u003c\/b\u003e (Author)\u003c\/p\u003e\u003cp\u003eWritten in a clear, engaging style, \u003ci\u003ePlunkett's Procedures for the Canadian Medical Administrative Assistant, 6th Edition, \u003c\/i\u003e provides instruction for all the essential o?ce procedures required by today's health services administrative assistants in Canada - whether working in a medical o?ce, a complementary care o?ce, or in a hospital setting. Chapters address the diverse skills and knowledge required by a medical o?ce administrative assistant, such as good communication, privacy, customer service, stress management, medical transcription, ?ling, appointment booking, physical and virtual meetings, billing (ICD- 10-CA), and more. This new expanded edition includes in-depth coverage of topics including privacy and con?dentiality, hospital procedures, cross-cultural communication, and more. Three new chapters explore health care's evolving landscape, therapeutic communication, and pharmacology, while a revised art program visually reinforces key concepts. Accompanied by a robust o?ering of invaluable learning resources on Evolve, this is the only text you'll need to prepare for your career in health care administration assistance.\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003e\n\u003cb\u003eQuintessentially Canadian content and viewpoint\u003c\/b\u003e meets the needs of the medical o?ce assistant and health services administrative assistant in Canada\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eRe?ects current privacy legislation (PIPEDA)\u003c\/b\u003e and changes to provincial and territorial Freedom of Information acts\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eCurrent coverage\u003c\/b\u003e includes the latest information on electronic medical records (EMRs) and health care plans across Canada\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eReal-world examples and exercises\u003c\/b\u003e enable you to delve deeper into key topic areas.\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eVariety of working papers and templates\u003c\/b\u003e allow for extra practice on tasks and scenarios encountered in the medical o?ce environment\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eHelpful learning tools\u003c\/b\u003e throughout the text include learning objectives, key terms, assignment boxes, tips, critical thinking boxes, \u003ci\u003eDid You Know?\u003c\/i\u003e boxes, end-of-chapter assignments, and discussion questions\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eCompanion Evolve website\u003c\/b\u003e offers review questions, videos, forms and templates, an audio glossary, and more to reinforce your mastery of important concepts\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eClear, engaging, and accessible writing style\u003c\/b\u003e makes content easy to understand\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eFour-colour design and art program\u003c\/b\u003e illustrates current concepts and improves readability\u003c\/li\u003e\n\u003c\/ul\u003e\u003cul\u003e\n\u003cli\u003e\n\u003cb\u003eUPDATED content \u003c\/b\u003ere?ects contemporary standards, technological tools, and terminology used in day-to-day modern health care practice\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eEXPANDED coverage of top-of-mind topics \u003c\/b\u003eincludes con?dentiality and privacy, cross-cultural communication, infection prevention and control, new electronic information technologies, hospital procedures, billing practices, administrative roles and responsibilities in the evolving health care information environment, and more\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eNEW chapters \u003c\/b\u003eon \u003ci\u003eTherapeutic Communication, Health Care in an Evolving Environment, \u003c\/i\u003eand\u003ci\u003e Pharmacology\u003c\/i\u003e explore emerging topics in the field\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eEXPANDED and UPDATED art program \u003c\/b\u003eprovides current examples of forms and technologies encountered in the workplace, as well as new diagrams illustrating concepts introduced in the chapter to support comprehension\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eNEW Evolve resources \u003c\/b\u003einclude \u003ci\u003eSimChart\u003csup\u003e(R)\u003c\/sup\u003e for the Medical O\u003c\/i\u003e\u003ci\u003e?\u003c\/i\u003e\u003ci\u003ece\u003c\/i\u003e exercises and practicum activities\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eNEW accompanying workbook \u003c\/b\u003eis available to reinforce your understanding of textbook content with a variety of learning tools, review questions, case studies, and more. \u003ci\u003eSold separately\u003c\/i\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eNumber of Pages:\u003c\/strong\u003e 320\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e 0.48 x 10.8 x 8.36 IN\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003ePublication Date:\u003c\/strong\u003e March 24, 2026\u003c\/div\u003e\n            ","brand":"BooksCloud","offers":[{"title":"Default Title","offer_id":49104831119609,"sku":"9780443270321","price":170.98,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0789\/2782\/3097\/files\/R0jF0C6jbF9780443270321.webp?v=1789786332","url":"https:\/\/bookscloud.io\/products\/plunketts-procedures-for-the-canadian-medical-administrative-assistant-paperback","provider":"BooksCloud Book Dropshipping","version":"1.0","type":"link"}