{"product_id":"ultimate-itilr-4-for-intelligent-and-sustainable-service-management-paperback","title":"Ultimate ITIL(R) 4 for Intelligent and Sustainable Service Management - Paperback","description":"\u003cdiv\u003e\u003cp style=\"text-align: right;\"\u003e\u003ca href=\"https:\/\/reportcopyrightinfringement.com\/\" target=\"_blank\" rel=\"nofollow\"\u003e\u003cb\u003eReport copyright infringement\u003c\/b\u003e\u003c\/a\u003e\u003c\/p\u003e\u003c\/div\u003e\u003cp\u003eby \u003cb\u003eSankarsan Biswas\u003c\/b\u003e (Author)\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003e\u003cem\u003eReimagining ITIL4 with AI, DevOps, and Green Thinking.\u003c\/em\u003e\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eKey Features\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003e● End-to-end ITIL4 evolution from foundations to autonomous ITSM.\u003c\/p\u003e\u003cp\u003e● Practical integration of AI, Agile, DevOps, and ESG principles.\u003c\/p\u003e\u003cp\u003e● Execution-focused playbooks, maturity models, and real-world case studies.\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eBook Description\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eITIL(R)\u003c\/strong\u003e is the globally adopted framework for designing, delivering, and improving value-driven IT services. \u003cstrong\u003e\u003cem\u003eUltimate ITIL(R) 4 for Intelligent and Sustainable Service Management \u003c\/em\u003e\u003c\/strong\u003ebuilds on that foundation to demystify the rapidly evolving world of AI-powered IT Service Management, connecting ITIL(R) 4 principles with machine learning, NLP, automation, AIOps, Agile, DevOps, and sustainability.\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eProgressing from ITIL(R) 4 fundamentals to advanced AI-enabled practices, the book explores how incident management, change enablement, problem management, service requests, knowledge management, and governance evolve in an intelligent, data-driven operating model.\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eWhat you will learn\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003e● Evolve ITIL4 from process compliance to intelligent service ecosystems with AI.\u003c\/p\u003e\u003cp\u003e● Architect scalable, governed, ethical, and sustainable ITSM operating models.\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eTable of Contents\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003e1. Introduction to The New ITSM Landscape\u003c\/p\u003e\u003cp\u003e2. ITIL4 Revisited\u003c\/p\u003e\u003cp\u003e3. Rethinking Value from Processes to Purpose\u003c\/p\u003e\u003cp\u003e4. Foundations of AI in ITSM\u003c\/p\u003e\u003cp\u003e5. Use Cases of Artificial Intelligence across ITIL Practices\u003c\/p\u003e\u003cp\u003e6. AI Governance and Risks in ITSM\u003c\/p\u003e\u003cp\u003e7. Agile and DevOps Integration Models\u003c\/p\u003e\u003cp\u003e8. Removing Silos and Enabling Flow\u003c\/p\u003e\u003cp\u003e9. Metrics That Matter in Agile ITSM\u003c\/p\u003e\u003cp\u003e10. Green IT and Sustainable Service Management\u003c\/p\u003e\u003cp\u003e11. Ethical Service Design and Social Impact\u003c\/p\u003e\u003cp\u003e12. ITIL4 as a Framework for ESG Alignment\u003c\/p\u003e\u003cp\u003e13. Transformation Playbooks and Implementation Strategies\u003c\/p\u003e\u003cp\u003e14. Maturity Models and Scaling Success\u003c\/p\u003e\u003cp\u003e15. Case Studies and Lessons from the Field\u003c\/p\u003e\u003cp\u003e16. Generative AI in ITSM\u003c\/p\u003e\u003cp\u003e17. The Rise of Autonomous ITSM\u003c\/p\u003e\u003cp\u003e18. The Future of Service Management\u003c\/p\u003e\u003cp\u003e \u003cstrong\u003eIndex\u003c\/strong\u003e\u003c\/p\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eNumber of Pages:\u003c\/strong\u003e 484\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e 0.97 x 9.25 x 7.5 IN\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003ePublication Date:\u003c\/strong\u003e January 28, 2026\u003c\/div\u003e\n            ","brand":"BooksCloud","offers":[{"title":"Default Title","offer_id":48757415870713,"sku":"9789349887572","price":64.73,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0789\/2782\/3097\/files\/lgOehZAlIp9789349887572.webp?v=1785946493","url":"https:\/\/bookscloud.io\/products\/ultimate-itilr-4-for-intelligent-and-sustainable-service-management-paperback","provider":"BooksCloud Book Dropshipping","version":"1.0","type":"link"}