{"product_id":"ultimate-itilr-4-itsm-for-ai-powered-service-management-paperback","title":"Ultimate ITIL(R) 4 ITSM for AI-Powered Service Management - Paperback","description":"\u003cp\u003eby \u003cb\u003eSankarsan Biswas\u003c\/b\u003e (Author)\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eReimagine ITSM with AI for Predictive, Proactive, and Impactful Outcomes.\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eKey Features\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003e● Bridges AI fundamentals with ITIL(R) 4 practices for real-world applications.\u003c\/p\u003e\u003cp\u003e● Explains AIOps, intelligent automation, and predictive analytics in ITSM.\u003c\/p\u003e\u003cp\u003e● Provides governance, risk, and ethics framework for AI adoption in ITSM.\u003c\/p\u003e\u003cp\u003e● Offers a forward-looking view on GenAI, ChatGPT, and next-gen ITSM trends.\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eBook Description\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003eArtificial Intelligence (AI) is rapidly reshaping the way IT Service Management (ITSM) delivers value, moving organizations from reactive processes to predictive, intelligent operations. \u003cstrong\u003eUltimate ITIL(R) 4 ITSM for AI-Powered Service Management\u003c\/strong\u003e takes you on a practical and progressive journey. It begins with the foundations of AI and ITSM, then simplifies complex concepts like machine learning, natural language processing, and generative AI so that they become directly usable in your role. Step by step, it demonstrates how these technologies can be applied within ITIL(R) 4 practices-from incident and problem management to change enablement and the Service Value System-through real-world examples, case studies, and actionable insights.\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eBy the end of this journey, you will be able to apply AI to optimize service delivery, predict and prevent disruptions, improve decision-making, and design intelligent service experiences. More importantly, you will gain the confidence and foresight to lead your organization into the future of ITSM-smarter, faster, and ready for the AI-driven enterprise!\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eWhat you will learn\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003e● Harness AI to reinvent ITIL(R) 4 practices, and elevate service value.\u003c\/p\u003e\u003cp\u003e● Transform repetitive ITSM tasks into intelligent, self-optimizing workflows.\u003c\/p\u003e\u003cp\u003e● Anticipate incidents with predictive analytics, and prevent service disruptions.\u003c\/p\u003e\u003cp\u003e● Architect AI-driven service desks that deliver seamless, human-like support.\u003c\/p\u003e\u003cp\u003e● Govern AI adoption with frameworks for ethics, trust, and compliance.\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eTable of Contents\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003e1. Introduction to AI in the Modern IT Landscape\u003c\/p\u003e\u003cp\u003e2. Understanding the Core of IT Service Management\u003c\/p\u003e\u003cp\u003e3. Indispensibility of AI in Modern ITSM\u003c\/p\u003e\u003cp\u003e4. Understanding AI for Service Teams\u003c\/p\u003e\u003cp\u003e5. AI-Powered Tools Already in Use\u003c\/p\u003e\u003cp\u003e6. AIOps and Intelligent Operations\u003c\/p\u003e\u003cp\u003e7. Revolutionizing Incident and Problem Management with AI\u003c\/p\u003e\u003cp\u003e8. AI-Enhanced Change Enablement, Request, and Knowledge Management\u003c\/p\u003e\u003cp\u003e9. AI and the ITIL4 Service Value System\u003c\/p\u003e\u003cp\u003e10. Preparing ITSM Environments for AI Adoption\u003c\/p\u003e\u003cp\u003e11. Governance, Risk, and Ethics in AI-powered ITSM\u003c\/p\u003e\u003cp\u003e12. Building a Smarter ITSM Roadmap\u003c\/p\u003e\u003cp\u003e13. The Evolving Role of The ITSM Professional\u003c\/p\u003e\u003cp\u003e14. What is Next? GenAI, ChatGPT, and Beyond\u003c\/p\u003e\u003cp\u003e \u003cstrong\u003eIndex\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eAbout the Authors\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eSankarsan Biswas\u003c\/strong\u003e is a distinguished IT Service Management (ITSM) professional, thought leader, and author with over three decades of experience in global IT industry. A PeopleCert Ambassador and accredited ITIL trainer, he holds the elite credentials of ITIL Master, ITIL 4 Managing Professional, ITIL 4 Strategic Leader, and ITIL V3 Expert. His career is dedicated to helping enterprises achieve service excellence, resilience, and governance maturity through ITIL, COBIT, and ISO Frameworks.\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eAs an author, Sankarsan has written Ultimate Guide to ITIL4 Foundation Certification Guide and Ultimate ITIL 4 for Scaling ITSM in Enterprises. The first serves as a practical handbook for ITIL learners, while the second offers deep insights, case studies, automation strategies, and enterprise-scale adoption techniques-reflecting his commitment to advancing ITSM practices with actionable, real-world guidance.\u003c\/p\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eNumber of Pages:\u003c\/strong\u003e 322\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e 0.67 x 9.25 x 7.5 IN\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003ePublication Date:\u003c\/strong\u003e November 08, 2025\u003c\/div\u003e\n            ","brand":"BooksCloud","offers":[{"title":"Default Title","offer_id":67530446405881,"sku":"9789349888364","price":64.73,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0789\/2782\/3097\/files\/IzOSyaWodC9789349888364.webp?v=1793278300","url":"https:\/\/bookscloud.io\/products\/ultimate-itilr-4-itsm-for-ai-powered-service-management-paperback","provider":"BooksCloud Book Dropshipping","version":"1.0","type":"link"}