One of the most common questions new BooksCloud merchants have is about tracking — specifically, who tells the customer their book has shipped, and how do they get their tracking number? The short answer is that the whole process is automatic. You do not need to manually send anything.
The Tracking Flow: BooksCloud to Shopify to Customer
Here is what happens step by step once BooksCloud fulfills an order from your store:
1. BooksCloud ships the book through USPS and receives a tracking number from the carrier.
2. BooksCloud automatically sends that tracking number back to your Shopify store, where it is attached to the fulfilled order.
3. Shopify triggers a fulfillment notification email to your customer containing the tracking number and a link to track the shipment.
The entire chain happens without any manual action on your part. By the time you log into your Shopify admin, the order is already marked as fulfilled and the customer has already been notified.
What the Customer Actually Receives
Your customer gets a shipping confirmation email from your Shopify store — not from BooksCloud. The email comes from your store's address and uses your store's branding, keeping the experience consistent with your brand. The email includes the tracking number and typically a direct link to track the package on USPS's website.
This means your customers see a seamless experience. From their perspective, they ordered from your store and your store kept them informed. BooksCloud operates entirely behind the scenes as your fulfillment partner.
Can You Customize the Notification Email?
Yes. Because the tracking notification goes out through Shopify's standard order notification system, you have full control over how it looks. You can edit the shipping confirmation email template in your Shopify admin under Settings > Notifications. Add your logo, adjust the messaging, include links to your store or social channels — it is your email to configure.
If you have already customized your Shopify notification emails for other purposes, your BooksCloud fulfillments will automatically use those same templates. No extra setup is needed.
What If a Customer Says They Never Got a Tracking Email?
Occasionally a customer will contact you saying they did not receive a shipping notification. Before escalating, check a few things:
- Confirm the order is marked as fulfilled in your Shopify admin and that a tracking number is attached.
- Ask the customer to check their spam or junk folder — automated emails from e-commerce platforms are sometimes filtered.
- Verify the email address on the order is correct. If a customer typo'd their email during checkout, they would not receive any notifications.
If the order is fulfilled and a tracking number is present, you can copy it from the order and send it to the customer manually as a one-time fix.
You Stay Informed Too
As the merchant, you can see every tracking number in your Shopify admin under the order details. If a customer asks for an update, you have everything you need right there. You do not have to contact BooksCloud to get shipping status on an order — it is all surfaced directly in your Shopify dashboard.
This hands-off approach to tracking is part of what makes BooksCloud worth integrating. The fulfillment happens, the tracking gets communicated, and your customer has everything they need — all without you lifting a finger. That frees you up to focus on growing your store rather than managing individual shipments.
Install BooksCloud free → https://apps.shopify.com/bookscloud