BooksCloud books are shipped on demand. Some books are produced only once ordered. Returns and exchanges are not supported if your customer ordered the wrong book, shipped to the wrong address, or simply changed their mind.
However, in the case of a damaged book or a manufacturing error, BooksCloud offers a free replacement or a refund if you contact us within 14 days of product delivery. Please get in touch with our team using the support contact link and provide clear photos showing the issue. If there is damage, please also include photos of the packaging.
If there’s an issue affecting multiple copies of the same product, an additional photo showing all affected items in one frame will be required for confirmation purposes.
In the case of an unsuccessful delivery to the correct address, you can request a reshipment to the same address if the tracking has shown no movement for 15 days.
If your customer provides an incorrect address or an address that is not USPS-approved, you may reorder the book(s) from your store using the correct address and mark the order as paid. A refund will not be provided.