Improving Local Government Performance through Benchmarking - Paperback

by David N. Ammons (Author)

Improving Local Government Performance Through Benchmarking sets the record straight on benchmarking and its value for performance improvement in local government.

Author Biography

David N. Ammons is Albert Coates Professor Emeritus of Public Administration and Government at the University of North Carolina at Chapel Hill, USA. He has written and taught about benchmarking, performance measurement and management, and productivity improvement in local government. For 25 years, he served as a faculty advisor to the North Carolina Benchmarking Project. He is a fellow of the National Academy of Public Administration and has served on the National Performance Management Advisory Commission and the North Carolina Governor's Advisory Committee on Performance Management. He is a member of the Credentialing Advisory Board of the International City/County Management Association.