The Quality Library: A Guide to Staff-Driven Improvement, Better Efficiency, and Happier Customers - Paperback

by Sara Laughlin (Author), Ray W. Wilson (Author)

In an environment of budget cuts and freezes, libraries must keep a tight rein on costs and inefficiencies. This title offers a methodology to pinpoint trouble areas and improve processes. It provides administrators an understanding of their suppliers and customers. It empowers front-line staff to make improvements and better decisions.