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Award Winning Customer Service: 101 Ways to Guarantee Great Performance - Paperback -
Powerful Phrases for Effective Customer Service: Over 700 Ready-To-Use Phrases and Scripts That Really Get Results - Paperback -
Customer Service Management Training 101: Quick and Easy Techniques That Get Great Results - Paperback -
Customer Service Training 101: Quick and Easy Techniques That Get Great Results - Paperback -
Powerful Phrases for Dealing with Difficult People: Over 325 Ready-to-Use Words and Phrases for Working with Challenging Personalities - Paperback
