Orders & Shipping

What can I do to help ensure proper delivery?
All books are shipped using USPS Media Mail. UPS/FedEx/DHL may hand-off the package, but the last mile is always USPS. Therefore, the address provided to BooksCloud must be an address USPS will deliver to.  To check an individual address to see if it is USPS-compliant, you can put it into the USPS Zip Code checker: https://tools.usps.com/zip-code-lookup.htm?byaddress  If you get an error like this, it is not USPS-compliant: Or it may also not be USPS-compliant if the address is incomplete and you get a response like this: Best Practices These are... Read more...
Will the receipt include your information or ours?
Neither. We do not include a receipt. The reason is to avoid confusion. If your customer orders items other than the ones we are sending, the receipt would be incomplete and could lead to questions about the rest of their order. So, we simply do not include a receipt. There will be a box with their books. Read more...
Will the return name and address on the package be yours or ours?
The return address will be one of our returns center’s addresses. The name above the return address will be a general label: Your Book Order Read more...
How does BooksCloud handle refunds and returns?
BooksCloud books are shipped on demand. Some books are produced only once ordered. Returns and exchanges are not supported if your customer ordered the wrong book, shipped to the wrong address, or simply changed their mind. However, in the case of a damaged book or a manufacturing error, BooksCloud offers a free replacement or a refund if you contact us within 14 days of product delivery. Please get in touch with our team using the support contact link and provide clear photos showing the issue. If there is damage, please... Read more...
When do orders get submitted for fulfillment?
After an order is placed, it sits on hold for 24 hours. After 24 hours, it is automatically submitted for fulfillment. Your card is charged right before the order goes to fulfillment. You can also: Submit an order immediately. You will be charged immediately, and the order will be sent to fulfillment for processing. Set an order to On Hold status. When an order is placed on hold, it will not be submitted until you return to the page and submit the order. Set an order as Cancelled. That will... Read more...
What does it cost and how long does it take to ship an order to my customer?
It costs $7 flat rate to ship an order, no matter how many books are ordered. All orders ship via USPS, and all addresses must be USPS-approved addresses. To automatically add the shipping cost to the retail price of each book, visit Settings > Price Adjuster. Many books ship within 3 days of going to fulfillment. Please keep in mind that orders wait for fulfillment for 24 hours in case there is an address change or cancellation. You can always push an order to fulfillment before then or put it... Read more...
Which countries does BooksCloud ship?
BooksCloud can be installed by Shopify merchants based in any country. BooksCloud ships to USPS compliant addresses in the United States. This includes: all 50 US States APO (Army Post Office-US Army and US Air Force) military addresses FPO (Fleet Post Office- US Navy and US Marines Corps) military addresses US Territories, including: American Samoa Guam Northern Mariana Islands Micronesia Puerto Rico US Virgin Islands Marshall Islands Palau Minor Island To help ensure that orders only get placed for shipment to the United States, when we sync books to your... Read more...